I came from the sector. Hande came from the work.
I spent years in children’s homes and supported accommodation, working alongside support workers, team leaders, managers and owners. I saw how much time went into keeping the service running and the records straight.
An inspection brought the gaps into focus: referrals, training, policies and how young people’s voices were reflected in their plans. Much of that work had already been discussed in meetings. The problem was following it through.
That shaped Hande. I put tasks at the centre, with owners and dates, and built the records and management tools around the working day.
The scope grew because the work is connected. A home needs care records, but it also needs staff, property, finance and a way to examine its own compliance. Hande brings those parts of the operation together.
I built it with the people doing the job: support workers, managers and owners. Their experience continues to shape what Hande needs to do.
— Tee