handeBehaviour support plan updated
Strategies reviewed after keywork.
Emma Lewis · Registered ManagerFollows the incident
Features
The whole operation. Connected.
From HR to handovers. Pick an area and watch it work.
Every feature includedUnlimited usersNo setup fee
01 / Care records
Keep the young person’s story together.
Daily logs and care plansKeywork and the young person’s voiceEducation and health records
app.handeapp.co.uk/young-people/timeline
JT
Jordan TaylorOak House · Illustrative young person
Placement activeOverviewRecordsCare PlanSafeguardingTimeline
5 entries
Jordan’s views recorded
Agreed next step: review the plan together.
David Williams · Key workerFollows the incident
Incident recorded at Oak House
The original record, and the work that followed.
3 follow-ups · 3 done
Manager oversight added by Emma Lewis
Keywork session with David · 23 Oct
Behaviour support plan reviewed · 24 Oct
Dental check-up attended
Next appointment booked for April.
Rachel Thompson · Support worker
PEP meeting held
Three targets agreed with school.
David Williams · Key worker
02 / Audits & compliance
Get beneath the headline.
Organisational audit findingsEvidence behind gapsCorrective actions and review
app.handeapp.co.uk/compliance
Your homes · live
RICompliance by home
Homes4
Open actions23
Drifting3
Rowan Place
FINDING2 first aid certificates expiring92% last month, 86% now
REG 44 REPORT2 actions without an ownerVisit on 14 Oct
ELEmma LewisDue Fri 30 Oct
Review booked for 13 Nov, to check the fix held
03 / Safeguarding
Keep the response connected.
Incident and restraint recordsRisk assessments and body mapsFollow-up actions
app.handeapp.co.uk/incidents
Incident report Oak House
Ready to submit
Reported byJames Parker
Young personJordan Taylor
HomeOak House
RecordedToday, 14:32
Incident recorded
HandeIncident notification
NowAn incident has been recorded
A new incident at Oak House is ready for your review.
Recorded by James Parker · Today, 14:32 Open Hande to see the full record.Incident record Ready for review
The record behind the update.
ELEmma LewisManager oversightAdd oversight
04 / Staff & HR
Manage the people doing the work.
DBS and recruitment evidenceInduction and staff documentsSupervisions and appraisals
app.handeapp.co.uk/rota
Add a shiftOak House · Wed 28 Oct
Staff member
HomeOak HouseShift09:00 – 17:00
Choose someone to check their record.
Checking staff compliance…
STAFF COMPLIANCE WARNING
DBS has expired
Daniel Reed’s recorded DBS date needs attention.
Recorded expiry: 20 October 2026Staff record
DR
Daniel ReedSupport worker · Compliance
DBSExpired
- Certificate issued
- 20 Oct 2023
- Recorded expiry
- 20 Oct 2026
- Next step
- Renew the check
05 / Training & policies
See what needs attention.
Training matrix and expiry datesRefresher tasksPolicy reads by staff member
app.handeapp.co.uk/training
Maple Lodge · where inspectors look first
94% currentTraining matrix
Safeguarding L28 of 8 current
First aidJ. Okafor · expires in 21 daysRefresher booked · 3 Nov
Medication competency6 of 6 current
Fire safety2 due this month
De-escalation8 of 8 current
Safer recruitment evidenceComplete
RAISED AUTOMATICALLYBook first aid refresher · J. Okafor
Booked
06 / Shifts & handovers
Keep the next shift informed.
My Shifts on a phoneShift swaps and cover approvalHandovers from the day’s entries
app.handeapp.co.uk/rota
Rota 26 – 30 October
Team
Mon 26
Tue 27
Wed 28
Thu 29
Fri 30
JPJamesParker
Oak House09:00–17:00
Oak House09:00–17:00
Oak House09:00–17:00
ELEmmaLewis
Maple Lodge08:00–16:00
Maple Lodge08:00–16:00
RTRachelThompson
Oak House09:00–17:00
Oak House09:00–17:00Saved
Maple Lodge08:00–16:00
DWDavidWilliams
Oak House14:00–22:00
Oak House14:00–22:00
Oak HouseMaple Lodge
New shift
Staff memberRachel Thompson
HomeOak House
Wednesday 28 October09:00 – 17:00 · Day shift
Shift addedRachel · Oak House · Wednesday
07 / Medication & health
Keep the health record current.
MAR recordingMedication timing flagsAppointments and health records
app.handeapp.co.uk/young-people/medication
Jordan Taylor · Sun 25 Oct
1 timing flagMAR chart
| Medication | 08:00 | 12:00 | 18:00 | 22:00 |
|---|---|---|---|---|
| Sertraline 50 mg | RT | · | · | · |
| Melatonin 2 mg | · | · | · | Due |
| Ibuprofen 200 mg (PRN) | · | JP | 18:52 · late | · |
Given 52 minutes after the planned time. Flagged for review.
08 / Forms & workflows
Build around your service.
Custom fieldsScheduled tasksReview and filing to the record
app.handeapp.co.uk/admin/forms
Weekly room check
RoomLinked to property
Room conditionChoice
Hazards foundLong text
Photo of the roomPhoto
Runs
By handEvery weekAfter an incident
Files to
Property recordAssigned to the shift lead
09 / Referrals & admissions
Follow the placement from the start.
Referral and matching informationAdmission checks and sign-offOnboarding records
app.handeapp.co.uk/referrals
Referrals · Maple Lodge
1 bed freeFrom referral to arrival
Received
Referral · age 15Local authority · 21 Oct
Referral · age 16Local authority · 23 Oct
Matching
Impact assessmentMatches the current group
Admission checks
Manager sign-offApproved 24 Oct
Onboarding
Arrival · Mon 2 NovRoom, keys and welcome pack
10 / Property & maintenance
Keep the practical work moving.
Property recordsMaintenance reportingAssigned work and progress
Report a repair
MaintenanceNew repairOak House · Kitchen
Medium
Photo attached
IssueTap leaking under the sink
Reported byRachel Thompson
Report repair
A certificate due
Property complianceGas safety certificateOak House
Expiring14days left · expires 8 Nov 2026
Last inspection8 Nov 2025
Renewal taskEmma Lewis
Book inspection
Request an order
House ordersHouse orderMaple Lodge
Awaiting approvalBedding sets (2)£36.00
Cleaning supplies£18.50
Kettle£10.00
Total£64.50
Attach the receipt
FinanceFood shoppingExpense · Oak House
Receipt attachedOAK ROAD STORESMilk 2L 1.45
Bread 1.10
Pasta 2.40
Fruit 4.60
…
TOTAL 23.40
Bread 1.10
Pasta 2.40
Fruit 4.60
…
TOTAL 23.40
Amount£23.40
Paid withPetty cash
Logged byDavid Williams
11 / Finance & receipts
Give every expense a record.
Receipts photographed on shiftExpenses and mileage approvalsPetty cash records
09:14handeSM
Maple Lodge · Day shiftGood morning, Sarah
Quick add
Incident reportGuided
MAR signatureAt the trolley
Today so far
Lunch receipt · £12.80Now
Breakfast log09:14
School drop-off · on time08:46
Daily log · Jordan
WellbeingEducationHealth
OAK ROAD STORESSandwiches 7.40
Fruit 2.60
Drinks 2.80
TOTAL 12.80
Fruit 2.60
Drinks 2.80
TOTAL 12.80
£12.80 · LunchPetty cash
12 / Reports & evidence
Review with the records to hand.
Annex A and young person registerVisit actions and quality reviewsManagement reporting
app.handeapp.co.uk/visits
Maple Lodge · Reg 44 visit · October
Received 21 OctIndependent visit report
Actions from the visit3 without an ownerAll owned
Window restrictor quotePropertyUnassignedJPFri 30 Oct
Update missing from care protocolSafeguardingUnassignedELFri 6 Nov
Young people sign their keywork recordsCareUnassignedDWFri 30 Oct
Pulling in your records…
hande.ANNEX A
Maple Lodge
Young people registerStaffing and trainingIncidents and notificationsComplaints and missing episodes
13 / Tasks & meetings
Give decisions a next step.
Meeting actionsRecurring tasksProgress and follow-up
app.handeapp.co.uk/tasks
Oak House · Your working day
TodayTasks
Ask about your tasks
Checking your task list
One audit action is still open.Review the fire safety action with James before Friday.
Fire safety review · Audit
Fire safety review · Audit
Today’s focus3 open
Prepare for keywork sessionJordan’s planDo todayDW
Check staff training recordsStaffing · Oak HouseTomorrowRT
From an auditIn progress
Review fire safety action
JPJames ParkerAssigned · Due Friday
Action completedOne less thing to chase.
14 / In-app help
Ask in your first language.
Help with using the systemMultilingual questionsEnglish care records
app.handeapp.co.uk/help
Ask HandeAnswers from your Help Centre, with sources.
Finding your guide…
Here’s how to add a daily log:
- 1Open C/YP Profiles and choose the young person.
- 2Go to Records and choose Add log.
- 3Write your entry, choose a category and save.
Source · Recording a daily log
JTJordan Taylor
OverviewRecordsCare PlanTimeline
Daily logsJordan’s day, recorded.
Today · 18:40
EducationSave
Step 1 of 3Open the Records tab
Your guide stays with you as you move through Hande.
Daily log savedFiled to Jordan’s records
15 / Access & security
Keep access appropriate to the role.
Role-based accessEncryption at rest and in transitUK data residency
app.handeapp.co.uk/admin/roles
Admin · operational roles
Example set-upWho can see what
| Role | Daily records | Safeguarding | Staff HR | Finance reports |
|---|---|---|---|---|
| Support worker | Yes | Yes | No | No |
| Deputy manager | Yes | Yes | Yes | No |
| Registered Manager | Yes | Yes | Yes | Yes |
| Director / RI | Yes | Yes | Yes | Yes |
Encryption at rest and in transitUK data residency
Standard monthly price£88.00per home, per month
Introductory offer£48.00per home/month for your first two months · save £80
Every feature, every role, unlimited users. Monthly or annual billing.
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